Shipping policy

Shipping Policy

Last Updated: August 22, 2026

At TOMI Watches, we are committed to delivering your order safely, securely, and as quickly as possible. We currently deliver orders across Pakistan through our trusted courier partners: PostEx, Leopards Courier, and TCS.

1. Delivery Coverage

We offer delivery across Pakistan, including major cities and most serviceable areas.

Orders are dispatched from:

TOMI Watches Warehouse
Opposite Daraz Hub, Museum Road, Taxila Cantt, Pakistan

Delivery availability may vary for remote or non-serviceable areas depending on the courier's coverage.

2. Delivery Charges

  • Free delivery on orders above Rs. 5,000.

  • Orders below Rs. 5,000 may be subject to applicable delivery charges.

  • Any applicable shipping charges will be displayed during checkout or communicated before order confirmation.

3. Delivery Time

After your order has been confirmed, it is normally dispatched through one of our courier partners.

Estimated delivery times are generally:

  • Major cities: 2–4 working days

  • Other areas: 3–7 working days

  • Remote areas: Delivery may take longer depending on courier serviceability.

Delivery times are estimates and may be affected by weather, public holidays, courier delays, unforeseen circumstances, or incorrect/incomplete customer information.

4. Order Confirmation

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order before dispatch.

To avoid delivery delays, please provide a complete and accurate:

  • Name

  • Mobile number

  • Delivery address

  • City/area

5. Parcel Opening Before Payment

TOMI Watches allows customers to request parcel inspection before making payment for eligible single-product COD orders.

Customers may check the parcel/product according to the applicable courier procedure before completing payment.

If you receive a parcel that appears damaged, opened, or tampered with, please inform the courier representative immediately and contact TOMI Watches as soon as possible.

6. Courier Partners

Your order may be shipped through any of our courier partners depending on your location and availability:

PostEx | Leopards Courier | TCS

TOMI Watches may select the most suitable courier service for your delivery.

7. Tracking Your Order

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or other available communication channels.

You can use the tracking information to monitor your shipment through the relevant courier service.

8. Failed Delivery

If delivery cannot be completed because of an incorrect address, unreachable phone number, customer unavailability, refusal to receive the parcel, or other customer-related reasons, the courier may return the parcel to us.

Additional shipping charges may apply if the customer requests a re-dispatch.

9. Delayed or Lost Shipments

Although we work with reliable courier partners, delivery delays can occasionally occur due to circumstances beyond our control.

If your shipment is significantly delayed or appears to be lost, please contact us. We will coordinate with the relevant courier partner to investigate the shipment and assist you.

10. Damaged Packages

Please inspect your package upon delivery.

If the package appears visibly damaged or tampered with, notify the courier representative immediately and contact us with photographs/videos of the package and product.

This helps us investigate and resolve the matter as quickly as possible.

11. Contact Us

For shipping-related questions, order updates, or delivery assistance, please contact TOMI Watches:

TOMI Watches Warehouse
Opposite Daraz Hub, Museum Road, Taxila Cantt, Pakistan

Mobile: 03143557034
Email: info.tomiwatches@gmail.com
Website: tomi.pk

We are committed to providing a reliable and convenient delivery experience to every TOMI Watches customer.