Return & Replacement Policy

Last Updated: August 22, 2026

At TOMI Watches, we carefully inspect our watches before dispatch to ensure that customers receive genuine, functional, and properly packaged products. We want every customer to have a satisfactory experience with their TOMI watch.

1. No Refund Policy

TOMI Watches does not offer cash refunds or monetary refunds on delivered orders.

However, if you receive a product that qualifies under our replacement policy, we can arrange a replacement within 7 days of delivery.

2. 7-Day Replacement Policy

Customers may request a replacement within 7 calendar days from the date the order is delivered.

After 7 days, replacement requests may not be accepted.

To request a replacement, please contact us as soon as possible and provide:

• Order number

• Customer name and mobile number

• Reason for replacement

• Clear photographs/videos of the watch and packaging

• Any other information requested by our customer support team

3. Eligible Replacement Cases

A replacement may be considered if:

• The watch arrives damaged or defective.

• The watch has a manufacturing issue upon arrival.

• The wrong watch/model is delivered.

• The product received is materially different from the product ordered.

• The product is damaged during transit, subject to verification.

All replacement requests are subject to inspection and approval by TOMI Watches.

4. Conditions for Replacement

To be eligible for replacement:

• The request must be made within 7 days of delivery.

• The watch must be returned with its original packaging, accessories, tags, warranty card, and other included items where applicable.

• The product should not show signs of misuse, accidental damage, modification, or unauthorized repair.

• Damage caused by normal wear and tear may not qualify for replacement.

• Replacement approval is subject to inspection by our team.

5. Change of Mind

If you simply change your mind about your purchase, choose the wrong model, or no longer want the product after receiving it, TOMI Watches does not provide a refund.

A replacement in such cases is not guaranteed and will be considered according to our applicable policy.

6. Replacement Process

Once you contact us, our team will review your request and may ask for photographs or videos of the product.

If your replacement request is approved, we will provide instructions for returning the product.

After receiving and inspecting the returned product, we will arrange a replacement with the same or an appropriate available model, subject to stock availability.

7. Shipping for Replacement

If the replacement is approved because the product was received damaged, defective, or incorrect, TOMI Watches will determine the applicable return and replacement shipping arrangements.

For replacement requests arising from reasons unrelated to a product defect or our error, additional delivery or handling charges may apply.

8. Warranty

TOMI Watches products may also be covered by the applicable 1-year machine warranty. Warranty matters may be handled separately from this 7-day replacement policy and are subject to the terms and conditions of the applicable warranty.

9. Contact Us

For return or replacement requests, please contact us:

TOMI Watches Warehouse
Opposite Daraz Hub, Museum Road, Taxila Cantt, Pakistan

Mobile: 03143557034
Email: info.tomiwatches@gmail.com
Website: tomi.pk

Important

Please contact us within 7 days of delivery if you believe your order qualifies for replacement. We recommend keeping the original packaging and all included accessories until you are satisfied with your purchase.

TOMI Watches reserves the right to inspect and verify all replacement claims before approving a replacement.